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(a) Soul Guide, LLC, 1825 Ponce de Leon Blvd. #100, Coral Gables, FL 33134.
2.1 Your privacy is very important to Us and We want to be open with you about how We use your personal data – that is the information that identifies you as an individual – to make sure that you have the best possible experience using Our website. In this privacy notice We explain:
(a) what information We collect about you;
(b) what We may do with it; and
(c) what your rights are.
2.2. We want you to understand how We use your personal data, how We keep it safe and what your rights are. Summarized below are the main circumstances in which We use Your personal data:
(a) We collect your personal data when you use Our website. For example, We collect:
(b) We need to use your personal data when you purchase Our coaching package so we can customize Our services to meet your needs. We also process your personal data for customer service purposes and where required by law.
The following are examples of the categories of your personal data that We process with information on how and/or when We get that personal data:
Categories of personal data
|Personal, contact, ID and payment details – You provide some details when you sign up for our coaching packages. Your full name and contact details (first name, middle name, last name, nickname, suffix, email address, phone number, postal address, country of residence, emergency contact details), age, date of birth, gender, payment and card details.|
|Sensitive personal data – We may collect details relating to your health and your beliefs when you sign up for Our coaching packages or other service provided by Us.|
|Your marketing and data processing preferences – Whether you want to receive marketing communications from Us and how you would like Us to contact you.|
|Technical information – Details about your IP address, MAC address, time zone setting when you sign up to receive Our emails. We ask you to confirm your subscription to Our website upon signing up to receive our emails.|
|Cookies – Our Digital Platforms store small text files on your device that identify your browser. See Cookies and other tracking technologies below for more details.|
|Information about your interactions with Our emails – We use elements embedded in Our emails (e.g., images and clear images) that let Us know whether you have opened or read an email. If you follow links in Our emails, We may also set cookies on your system if you have enabled cookies. This information also tells Us about your propensity to engage with Our emails.|
(a) To customize your coaching packages;
(b) To process payments and invoicing When you make a purchase, We will process your payment details to process the transaction;
(c) For marketing and promotional purposes.
We use your contact details for Our marketing and promotions, including to send you information about the products and services that We offer. We also use your personal data to personalize Our marketing communications to make them more relevant for you.
(d) For compliance with Our legal obligations
Pursuant to the United States’ Stored Communications Act (the SCA), We may be considered a provider of electronic communication services for certain services We offer. In such instances, We will not turn over records or other information pertaining to you unless compelled to do so by a Court of competent jurisdiction pursuant to the provisions of the SCA.
12.COOKIES AND OTHER TRACKING TECHNOLOGIES
We retain your personal data only for as long as necessary: (i) for the purposes set out in this privacy notice; (ii) to provide Our products and services to you; or (iii) to comply with Our legal obligations.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older. If a parent or guardian becomes aware that his or her child has provided Us with information without their consent, he or she should contact Us using the contact details below. We will delete such information from Our files.
This privacy notice may be updated from time to time for any reason. Updates to Our privacy notice will be posted on our Website.
Heightened European Union requirements/ compliance with the General Data Protection Regulation
This section applies to you if:
(a) you use our website while in the EEA.
Legal basis – We only process your personal data to the extent that at least one of the following applies:
(a) you have consented to the processing of your personal data for a specific purpose – We process your personal data and send you electronic direct marketing communications based on your consent for Us to do that;
(b) the processing is necessary for Us to perform Our contract with you (e.g., providing coaching services);
(c) where We need to process your personal data to comply with a legal obligation that We are subject to; or for Legitimate interests
1.2 Legitimate interests – We rely on several legitimate interests for using your personal data, including:
(a) improving Our services;
(b) marketing and promotional activities;
(d) identifying and pursuing new ways to develop and grow Our business.
2. INTERNATIONAL DATA TRANSFERS
Our services are offered worldwide. We may therefore transfer your personal data outside of the EEA (including to the United States as this is where the servers that We use for Our business and on which your personal data is stored are located). Sometimes transferring your personal data outside the EEA will be necessary for Us to perform Our contract with you. We seek to adhere to the strict European standards of data security and usage.
3. YOUR RIGHTS
You have the right to ask Us to:
(a) restrict Our processing of your personal data;
(b) object to Our processing of your personal data;
(c) request that We move your personal data to another organization;
(d) object specifically to Us using your personal data for profiling for direct marketing purposes; or
(e) provide a copy of your personal data in an easily accessible format. You also have the right to make a complaint about how We process your personal data to your data protection supervisory authority. Where you have specifically consented to Our use of your personal data, you have the right to withdraw that consent at any time. Please contact Us if you want to do this.